I have a piece on the City Mayors website about how Lewisham has been using Mediaklik, and a wider application of mobile technology on local government:

Next year will see the tenth anniversary of the increasingly ubiquitous camera phone. In South East London it, along with the introduction of the borough council ‘Love Lewisham’ website (www.lovelewisham.org), has transformed the way many residents report environmental problems and engage with the council.